Vets Can’t Stand Multiple Insurance Portals

By Garry Nelson

Every day, vets juggle patient care, client communication, and the admin tasks of pet insurance claims. That isn’t just a headache for the clinics – it has a direct impact on insurers too.

We asked hundreds of UK vets what they would fix first in the claims process. The top 3 answers were clear:

• 33% said navigating multiple vet portals is their biggest frustration
• 19% highlighted slow cash flow
• 16% want to stop chasing claim follow-ups

These aren’t just minor bottlenecks – they delay the process and increase costs. Navigating across multiple portals can often create inefficiencies and inconsistencies through the workflow. By the time claims reach insurers, extra work is unavoidable. Across thousands of claims, consider how much could be saved if every claim was complete and verified before it hit your department.

Now imagine if a vet could submit claims straight from their PMS. Within a minute, it’s automatically checked and validated – no extra portals, no chasing, and cash flow stays steady. It’s not just a better experience for the clinic, but also real value for the insurer.

Vets get simplicity. Insurers gain more. Faster claims, fewer errors, lower costs. Streamlining the claims workflow reduces friction, but also delivers standardised, reliable data to transform efficiency into real impact.

It's the data creating real leverage for the insurer. Keeping claims data fully controlled, comparable, and actionable, transforms insight into decision-making power. Because great claims data means more accurate pricing, smarter risk management, and claims management in control – and that crucial for a great claims experience for everyone involved.