Arval BNP Paribas expands its collaboration with Wisentic by introducing Wisentic Glass for car glass claims management in Norway. The expansion is part of Arval's commitment to deliver smarter, more efficient, and sustainable claims processes designed around customers and partners.
After seeing great results in Sweden, where about 80% of Arval’s car glass claims are processed automatically through Wisentic Glass since 2024, the product is now being rolled out in Norway. Clients can now experience quicker service, clearer cost transparency, and greater attention from expert teams on complex cases.
"Our experience with Wisentic in Sweden has delivered significant benefits for our clients. Expanding this collaboration to Norway and enhancing its features is a natural progression in our commitment to digitalization and to providing even more streamlined, client and partner focused processes throughout the Nordic region," says Martin Flateby, Operations Director, Arval Norway.
Wisentic Glass combines automation and intelligent decision support for car glass claims and enables fast and transparent handling of large volumes of claims.
"We’re truly excited to expand our collaboration with Arval Norway. It’s a trust we deeply value and shows how Wisentic Glass is creating an outstanding claims process — across borders," says Charlotte Nyström, Senior Business Manager at Wisentic.
With this investment, Arval strengthens its position in digital claims management and ensures high quality, efficiency and uniform processes throughout the value chain. By keeping a strong focus on the needs of clients and partners, Arval further enhances its service-centric approach.
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