Wisentic digitizes Max Matthiessen's process for voluntary group insurance. It intends to create a simpler and smoother application process. Switching from paper to digital delights the policyholders and reduces internal claims and administration costs. The service creates a friction-free customer experience and a significant reduction in the administrative tasks at Matthiessen.
"We can quickly reach out to our group insurance customers with effortless digital services."
Previously, employees applied for group insurance via paper forms, which often resulted in misunderstandings and subsequent corrections of the application. Now employees connected to Max Matthiessen's insurances easily apply for group insurance and seamlessly identify via BankID. The entire process, together with health declaration and any potential co-insured's information, is now processed completely digitally.
According to Max Matthiessen, the change conveys both an improved customer experience and a simpler, more efficient administration of group insurance.
- Through our collaboration with Wisentic, we can quickly reach out to our group insurance customers with uncomplicated digital services. Our ambition at Max Matthiessen is to streamline and facilitate for our customers. The digitization of group insurance is part of that work, says Fredric Janssen, head of Group & Health at Max Matthiessen.
Angelica Nevenstam, Key Account Manager at Wisentic continues:
- By creating a simpler and easier-to-handle process together with Max M has increased streamlining of administration substantially. It's extremely fun to work with a leading brokerage company like Max Matthiessen and to reach such a great result.