Today, many pet owners see their animals as full members of the family. That shift changes expectations – and raises new demands on insurers. To meet those demands, Folksam has partnered with Wisentic to streamline pet-claims handling.
The collaboration will automate parts of Folksam’s pet-claims flow without compromising quality or accuracy. Pets get the right care at the right time, and owners receive payouts faster.
“We see clear improvements in our claims flow. The process is more efficient and our teams can focus on the complex cases. At the same time, customers and clinics get faster, more accurate answers,” says Camilla Ankelstam, Head of Pet Business at Folksam.
Using the Wisentic Pets platform, all case data is gathered on a single platform, enabling Folksam to make correct assessments more quickly. Today, automation reaches around 40 percent – freeing capacity for claims handlers and improving the experience for both customers and clinics.
“We’re very proud to partner with Folksam and have maintained a close dialogue from the start. It’s inspiring to see Wisentic Pets deliver measurable results fast, and how our flexibility makes a real difference in a complex industry. We look forward to continuing to develop the collaboration,” says August von Sydow, CCO at Wisentic.
For Folksam, the partnership is an important step in its digital transformation. It strengthens the customer experience, streamlines cooperation with clinics, and creates a simpler, more modern claims flow for policyholders.
