Sealing the Claims Leakage of car glass repairs

December 30, 2022

A new perspective on car glass repairs

Facing claims leakage is a common thing in the life of an insurer, across the entire industry and not least in the segment of car repairs. Recently one of Wisentic's existing customers detected a new type of leakage – and it became crucial to downsize.

Our customer got introduced to the Glass module, in Cost Control Automation. To streamline their invoice settlements process from workshops, and detect deviated invoices. 

The module performs multiple checks on any invoice to ensure work and items are priced correctly. By analyzing the pricing of windshields, glue and other supplements for each claim. These prices are then compared to the suppliers' agreement and present-day gross prices. 

Even talented claims adjusters find it difficult to detect incorrect charges at this level, since agreement details for different repairers and suppliers often differ.

Number of control points on an invoice
The Glass modules number of control points of each car glass invoice and its accuracy is hard to compare to the eye of a human.

The Insurers obvious discovery

It became clear to our customer that the claims leakage had been flooding.

When the first invoices entered the Glass module, they could identify numerous exceeded amounts on the incoming invoices – deviating from supplier agreements of several glass repairers.

Since the module presents any invoice deviations on a line-by-line basis it becomes clear, and could now be specified. If there is something incorrect on the invoice, claims adjusters get informed of the exact line and item via highlighted fields.

Example of a semi-automated invoice
Here is an example of how the invoice looks in the event of incorrect debiting, in this case concerning all items on the invoice.

The adjuster can in this case instantly remove the ongoing leakage. By informing the workshop of their current agreement, without leaving the interface, to have it credited and adjusted to the correct amount.

This is an example of an invoice where all control points were approved – meaning the invoice came in to the module and was automatically settled.

This provides, aside from efficient cost savings, great conditions for cooperation with car glass repairers. The workshops pay nothing to use the app and via direct integration to their ERP system – administration tasks are cut off on both the workshops' and insurers' ends.

The insurer are also provided better control over the repaired versus replaced windshield ratio, to overview the environmental impact and attain increased transparency.

If you are looking for a way to reduce your claims leakage within your insurance company's car glass repairs – go ahead and take a closer look at the Glass module here.

Victor Olaisen
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